News for 'Customer Service Points'

'The Indian consumer demands so much service'

'The Indian consumer demands so much service'

Rediff.com19 Jun 2017

'The toughest challenge is not to satisfy the luxury customer.' 'The toughest challenge is to satisfy the budget customer.'

Lexus gears up to drive in EVs to India

Lexus gears up to drive in EVs to India

Rediff.com20 Mar 2022

Having established its presence in the country, luxury carmaker Lexus is now looking to chart its next phase of growth in India as it looks to consolidate sales network and drive in new models, including fully electric cars in the country, according to a top company official. The company, which is the luxury car arm of Japanese auto major Toyota, initiated operations in India in 2017 and currently sells seven models in the country, including the locally-produced ES 300h sedan. Known for its self charging hybrid cars, the company is now gearing up to drive in battery electric vehicles, besides ramping up its existing product portfolio in the market.

What Works For Startups? VC Or Bootstrap?

What Works For Startups? VC Or Bootstrap?

Rediff.com10 Nov 2023

Bootstrapping has put Nithin Kamath of Zerodha in a position where he can trifle with talk about valuation, points out Suveen Sinha.

Where gender diversity drives business growth

Where gender diversity drives business growth

Rediff.com2 Jun 2013

E-commerce players also realise the value proposition women employees bring to the table.

RBI Norms Don't Tackle Illegal Apps Menace

RBI Norms Don't Tackle Illegal Apps Menace

Rediff.com11 Oct 2022

Of the 2,562 customer complaints received between January 2020 and March 2021, a majority relate to illegal apps. At least two dozen suicide cases have been reported, perpetrated by the harassment by loan app operators, points out Tamal Bandyopadhyay.

'True to DNA': Volkswagen India to focus on premium cars, avoid hatchbacks

'True to DNA': Volkswagen India to focus on premium cars, avoid hatchbacks

Rediff.com10 Jun 2022

German automotive giant Volkswagen (VW) has said it will focus on the premium sedan/sport utility vehicle (SUV) segment and avoid the mass hatchback segment. "Customers don't expect anything less than a premium product from VW. "Customers expect a certain level of quality and driving dynamics. We have to stay true to that DNA. "The day we go mass, customers will reject us," says Ashish Gupta, brand director, VW India.

Elon Musk's troubled tryst with India: Tesla, Starlink in limbo for over a year

Elon Musk's troubled tryst with India: Tesla, Starlink in limbo for over a year

Rediff.com30 May 2022

Recently, world headlines buzzed with Elon Musk's announcement that he was shelving his audacious bid for social media platform Twitter. Away from the media spotlight, questions are being asked about the maverick billionaire's plans in India, too. A few days ago, a Reuters report said Musk's flagship Tesla had put on hold its plan to launch electric cars in India.

The Banking Accidents Have Started

The Banking Accidents Have Started

Rediff.com24 Mar 2023

The failure of SVB was due to idiosyncratic reasons, but shows how higher rates can expose fault lines in unforeseen places, observes Neelkanth Mishra.

GST: Unsung Hero Of Tax Collections

GST: Unsung Hero Of Tax Collections

Rediff.com14 Jun 2023

Can this growth in GST collection be sustained in the coming years? asks A K Bhattacharya.

Indian Techies Write Code For Driverless Cars!

Indian Techies Write Code For Driverless Cars!

Rediff.com29 Nov 2022

Engineers based in India are estimated to be writing roughly 35 per cent of the 100 million lines of codes required to develop one fully driverless car for global vehicle makers.

Big Tech in financial system poses concentration risk: Shaktikanta Das

Big Tech in financial system poses concentration risk: Shaktikanta Das

Rediff.com21 Sep 2022

The increasing involvement of Big Tech in the financial system could give rise to concentration risk and there are potential spillovers, which call for closer attention, Reserve Bank of India (RBI) Governor Shaktikanta Das said on Tuesday. "...enormous amounts of consumer data is being generated and leveraged upon by a few entities (the so-called Big Tech) by virtue of their huge customer base. "Such developments raise concerns on concentration risk and potential spillovers as their level of engagement with the financial system strengthens in the years to come," Das said at the Global Fintech Fest 2022.

Aditya Puri's dream for HDFC Bank: Indian Alibaba

Aditya Puri's dream for HDFC Bank: Indian Alibaba

Rediff.com9 Jul 2019

Tamal Bandyopadhyay details HDFC Bank's digital journey.

20 years of India's insurance sector

20 years of India's insurance sector

Rediff.com19 Sep 2021

Twenty years after India's insurance sector was opened up, unshackling the control of state-owned companies, as many as 50 private players have set up shop. Along with their foreign partners, private players have brought about a sea change in the product offering, distribution and underwriting processes, and services levels. Yet, India's insurance penetration needle has not moved much.

Truecaller Could Soon Face Competition

Truecaller Could Soon Face Competition

Rediff.com1 Oct 2022

'Every telecom user wishes to know who is calling. This will help in preventing cyber frauds using telecom services.'

Overburdened by debt? This company may be of help

Overburdened by debt? This company may be of help

Rediff.com27 Oct 2022

'There have been many cases where clients have indicated that they feel suicidal as they feel they have no other options to deal with their financial hardship.'

Weak guidance, muted sentiment to weigh on near term IT outlook

Weak guidance, muted sentiment to weigh on near term IT outlook

Rediff.com25 Apr 2023

The two IT majors -- Infosys and TCS -- delivered disappointing results for the fourth quarter of the 2022-23 financial year (Q4FY23). Poor macro conditions and weak sentiment in the banking, financial services and insurance (BFSI) space accounted for the miss. For TCS, revenue in constant currency (CC) terms grew at 0.6 per cent on a quarter-on-quarter (QoQ) basis. Weakness was visible in North America, primarily due to deferred discretionary spending.

Tata Motors drives in Tiago EV at starting price of Rs 8.49 lakh

Tata Motors drives in Tiago EV at starting price of Rs 8.49 lakh

Rediff.com28 Sep 2022

Tata Motors on Wednesday launched its Tiago EV with introductory prices for first 10,000 customers ranging between Rs 8.49-11.79 lakh

Negligence Of Cybersecurity May Spoil The Party

Negligence Of Cybersecurity May Spoil The Party

Rediff.com28 Feb 2023

'As long as businesses do not consider cyber recovery an integral part of their enterprise IT, they remain greatly vulnerable.'

IPO Is Right Time For LIC To Take Hard Decisions

IPO Is Right Time For LIC To Take Hard Decisions

Rediff.com2 Mar 2022

LIC identifies the problems well, but what the markets will watch is how nimble it is with the solutions.

FMCG to get a major push via govt's common service centres

FMCG to get a major push via govt's common service centres

Rediff.com9 Mar 2017

Talks on with P&G, HUL, Patanjali, among others to push their products via 250,000 common centres

Now, PAN As A Single Business ID

Now, PAN As A Single Business ID

Rediff.com19 Jan 2023

'Each state and central government body may be asked to update its system to ensure PAN is used as a common identification to access its services.'

What acquisition of Citi's retail biz means for Axis Bank

What acquisition of Citi's retail biz means for Axis Bank

Rediff.com12 Apr 2022

Axis Bank's acquisition of Citibank's consumer finance business for Rs 12,325 crore - the second biggest deal in the Indian banking sector - is seen as a good deal at a good price. The acquisition enables Axis Bank to close the gap with competition in some key segments such as credit cards. At the same time, there are some key issues that are crucial for the deal's success, apart from the fact that it will take some time for Axis to reap the full harvest of its investment.

Maruti Suzuki finds digital highway ideal for smooth drive

Maruti Suzuki finds digital highway ideal for smooth drive

Rediff.com9 Jun 2021

Maruti is not an online outlier, of course; other heavyweights have rolled out similar services. But as an analyst pointed out, Maruti's all-India roll-out has significant impact given that it accounts for over half of all cars sold, reports, reports Pavan Lall.

Walmart-owned PhonePe calls off deal to acquire fintech startup ZestMoney

Walmart-owned PhonePe calls off deal to acquire fintech startup ZestMoney

Rediff.com31 Mar 2023

Walmart-owned digital payments firm PhonePe has decided to halt its proposed acquisition of Goldman Sachs- and Xiaomi-backed ZestMoney, a Bengaluru-based buy now, pay later (BNPL) platform. The deal, which was poised to fetch anywhere between $150-200 million and $300 million, has hit a snag over lapses in due diligence, disagreements over valuation, sustainability of the business, and shareholding structure of ZestMoney, according to people familiar with the matter. The collapse of the deal is also being attributed to a slowdown in the financial technology (fintech) sector in the midst of a funding winter, difficult regulatory environment, and macroeconomic uncertainty, informed other sources.

'Economy well placed to capitalise on recovery in 2021'

'Economy well placed to capitalise on recovery in 2021'

Rediff.com6 Jan 2021

'The financial sector's performance in the first two quarters was a revelation.' 'It clearly showed the clean-up had been done in the past one-and-a-half years and that capital brought in was significantly stronger.'

Gujarat, Karnataka are best states for start-ups

Gujarat, Karnataka are best states for start-ups

Rediff.com4 Jul 2022

Gujarat and Karnataka have been ranked as the best performers in developing startup ecosystem for budding entrepreneurs, according to the ranking of states and Union territories by the Department for Promotion of Industry and Internal Trade (DPIIT). Among smaller states having population of less than one crore, Meghalaya has been adjudged as the best performer. The rankings are based on the initiatives taken to develop the startup ecosystem for promoting budding entrepreneurs.

Regulatory changes may usher new dawn for insurers

Regulatory changes may usher new dawn for insurers

Rediff.com24 Dec 2022

The regulatory changes brought in by the insurance regulator and the amendments proposed to the Insurance Act by the Centre may herald a new dawn for the sector in India. This may result in insurers bringing out more consumer-led products, top honchos of general insurance companies of the country concurred at the Business Standard BFSI Insight Summit 2022.

Amazon, Flipkart HQs get battle-ready: Draw up sales strategy in war rooms

Amazon, Flipkart HQs get battle-ready: Draw up sales strategy in war rooms

Rediff.com23 Sep 2022

E-commerce companies managed to beat the odds by adopting a flexible approach in terms of transforming their business models and leveraging emerging technologies. They had to constantly align their objectives with evolving customer needs. With companies hiring thousands of temporary workers, expanding to smaller cities, and launching new products, e-commerce giants gird up to celebrate the peak festival season without Covid restrictions after a three-year time-out.

Share of NRIs, overseas investors in mutual fund assets declining

Share of NRIs, overseas investors in mutual fund assets declining

Rediff.com13 Apr 2023

The share of non-resident Indians (NRIs) and overseas investors in Indian mutual funds has been declining over time, despite adding half-a-trillion rupees to holdings over the last five years. Mutual fund holdings for the segment went up from Rs 0.95 trillion as of December 2018 to Rs 1.54 trillion as of December 2022, shows Business Standard analysis of data from the industry body Association of Mutual Funds in India (Amfi). Their share in overall mutual fund assets has fallen from 4.2 per cent to 3.9 per cent during the same period.

Banks rush to woo depositors ahead of festive season

Banks rush to woo depositors ahead of festive season

Rediff.com25 Aug 2022

Commemorating 75 years of India's independence, SBI has launched a 75-day Utsav Deposit Scheme, offering 6.10 per cent for fixed deposits. Senior citizens will get an additional 0.50 per cent and the offer is on until October 30, SBI said.

TCS confident of achieving double-digit revenue growth in FY23

TCS confident of achieving double-digit revenue growth in FY23

Rediff.com11 Oct 2022

TCS is confident of achieving a double-digit revenue growth in the current fiscal and will be targeting a similar performance in FY24 as well, a senior executive said on Tuesday. The largest IT services exporter's ability to achieve the number in FY24 will hinge on how the macroeconomic situation, including geopolitical tensions, commodity price pressures, inflation and financial tightening worries, play out, chief operating officer N Ganapathy Subramaniam told PTI. "(For) this year (FY23), probably we are there (double-digit growth).

Bharat Bandh: Essential services most likely to be hit

Bharat Bandh: Essential services most likely to be hit

Rediff.com1 Sep 2016

Trade union leaders claimed that the strike would be even bigger than the one last year as the number of striking workers is expected to swell to 18 crore

India's first privately built rocket Vikram-5 to be launched on Nov 15

India's first privately built rocket Vikram-5 to be launched on Nov 15

Rediff.com12 Nov 2022

The maiden mission of Skyroot Aerospace, named 'Prarambh' (the beginning), will carry payloads of two Indian and one foreign customers and is set for launch from the Indian Space Research Organisation's launchpad at Sriharikota.

TCS Evolving Tech For EVs, Self-Driving Cars

TCS Evolving Tech For EVs, Self-Driving Cars

Rediff.com17 Jan 2023

'While we have done a few thousand kilometres in India, most of the testing and data collection and analysis has been done in the US, Japan and Europe.'

'We talk about India in every board meeting'

'We talk about India in every board meeting'

Rediff.com23 May 2023

'India has a lot of potential, not just in commercial aspects, but also in hiring of people and sourcing of products.'

Why are electric two-wheelers in India catching fire?

Why are electric two-wheelers in India catching fire?

Rediff.com12 May 2022

Nearly a decade ago, the first fully electric vehicle (EV) caught fire on the road in the US. It was a model from Tesla, the world's most admired EV maker. A metal fragment punctured the underbelly of the vehicle, penetrating its battery pack, leading to a fire. Indian lawmakers and automakers have had nine years to study the incident (in fact, three Tesla Model Ss caught fire in two months in 2013) but seem to have learnt little.

GST Council's recommendations not binding on Centre and states, rules SC

GST Council's recommendations not binding on Centre and states, rules SC

Rediff.com19 May 2022

The Supreme Court on Thursday ruled that the Goods and Service Tax (GST) Council's recommendations are not binding on Union and State but have a persuasive value as the country has a cooperative federal structure.

Want A Mediclaim Policy For Mental Illness?

Want A Mediclaim Policy For Mental Illness?

Rediff.com28 Mar 2023

'While many policies say that they will cover mental illnesses, the wordings of a few still have mental illness as a permanent exclusion.' 'After the new IRDAI circular, such exclusions should go away.'

Banks should pass on the rate benefit to customers: Shaktikanta Das

Banks should pass on the rate benefit to customers: Shaktikanta Das

Rediff.com5 Aug 2019

Reserve Bank of India Governor Shaktikanta Das tells Anup Roy, Raghu Mohan and Niraj Bhatt that it is time for banks to lower interest rates and start lending to cash-starved finance companies after due credit appraisal and proper risk assessment.

Audi's 3 mantras to set it apart from the competition

Audi's 3 mantras to set it apart from the competition

Rediff.com8 Feb 2022

Audi's strategy seems to point to pushing technology to directly connect with consumers using digital platforms and marketing to synchromesh into one seamless experience, says Pavan Lall.